Order & Delivery
How can I track my order?
You will receive a tracking number via email once your order has been shipped. Use this number to track your package.
Can I cancel or change my order?
You can request a cancellation or change within 2 hours of placing your order. Once processing is complete, changes are no longer possible.
Are there any customs charges?
International orders may be subject to customs duties, which you must pay yourself.
Returns & Exchanges
What is your return policy?
You can return or exchange your items within 14 days of receipt. The items must be unused and in their original condition.
Who pays the return shipping costs?
Customers are responsible for return shipping costs unless the return is a result of an error on our end (incorrect or defective items).
How can I submit a return request?
Please contact our customer service to start the return process. They will provide further instructions.
Product information
What materials are used in your glasses?
Our glasses are made from high quality materials designed for comfort, durability and style.
Do your sunglasses have UV protection?
Yes, all our sunglasses offer UV400 protection and block 100% of harmful UVA and UVB rays.
Are the glasses scratch resistant?
Yes, our lenses have a scratch-resistant coating for long-term use.
Warranty Policy
What is your warranty policy?
We offer a one-year warranty on our glasses against defects in materials or workmanship.
How can I claim the warranty?
Please contact customer service with your order details and they will guide you through the warranty claim process.
Promotions & Campaigns
Do you offer discounts or promotions?
Yes, we offer discounts regularly. Visit our website or subscribe to our newsletter for the latest promotions.
Can promotions and discounts be combined?
Promotions and discounts cannot be combined unless otherwise stated.
Payment Methods
What payment methods do you accept?
We accept various payment methods including credit cards, debit cards, PayPal and other major online payment platforms.
What should I do if my payment is declined?
Make sure your billing information is correct, or try another payment method. If the problem persists, contact your bank or our customer service for assistance.
